Our Response to COVID-19

PASO ROBLES FORD COVID-19 RESPONSE

Paso Robles Ford is deemed an essential business.  Due to the increased COVID-19 risk to the public and our employees effective immediately we are implementing a no contact vehicle drop off program.  At this time we are no longer able to allow customer traffic inside our facility.  We apologize for the inconvenience and hope for everyone we can all get back to normal soon.   

1.    Pull your vehicle as far forward as possible.

2.    While maintaining proper social distancing, approach the provided podium and fill out your customer information and service needs on the provided envelope.

3.    Make sure to leave your contact info and sign the envelope.

4.    If you choose to wait for your vehicle there are chairs and tables provided outside the facility that comply with social distancing policies in place to protect our community. 

5.    At this time we can no longer provide a shuttle service for our customers.  We encourage you to utilize Uber or Lyft if you need transportation. 

We are right inside. Our hours are 8:00am-5:00 pm. Please do not hesitate to call us to discuss your service needs.  We are doing everything we can to stay open for business to assist our community through these tough times. 

We recommend paying over the phone using a credit card or payment arrangements before you arrive to pick up.

We appreciate your cooperation and your support.

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Paso Robles Ford is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers’ needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

• Thorough cleanings of all dealership facilities daily
• Sanitizing gel and foam stations available on-site
• Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
• Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.